Most trade calls are short, so 2 minutes is a fair planning number. Many reports show median call times of about 58 seconds.
Your bill depends on how many calls the AI answers, not how many calls you get. Many shops send the AI only overflow and after-hours calls.
Pick your plan by minutes, not by truck count. Bayside Starter costs $20 plus $0.75 per minute, and Growth costs $100 plus $0.45 per minute. The two plans cost the exact same at 267 minutes, meaning Starter is cheaper below that mark and Growth is cheaper above it.
| Scenario | Minutes | Starter ($20 + $0.75/min) | Growth ($100 + $0.45/min) |
|---|---|---|---|
| 1 truck, lean: 100 calls × 1 min | 100 | $95 | $145 |
| 1 truck, typical: 100 calls × 2 min | 200 | $170 | $190 |
| 1 truck, long calls: 100 calls × 3 min | 300 | $245 | $235 |
| 2 trucks, typical: 200 calls × 2 min | 400 | $320 | $280 |
| 2 trucks, long calls: 200 calls × 3 min | 600 | $470 | $370 |
Growth and Unlimited cross paths at about 1,995 minutes a month. That is well beyond what a 1 to 2 truck shop needs, so Growth is almost always the right ceiling for small field teams.
Only pay for the minutes your callers actually use.
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